Gold Balance Temporarily Suspended
If your Gold balance is temporarily suspended from purchasing Gold or Pets, you'll need to contact us directly at support@tagged.com so that a billing member can review the account and we will take the appropriate action.
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Purchased Gold - Did not receive
If you're missing gold from a purchase, we've got you covered! Just contact us at support@tagged.com and be sure to include the following information: Name of the purchase provider (i.e. PayPal, Amazon, Paymo, etc) Transaction ID from the purchase ...
Purchasing Gold from 3rd Party Sites
Currently, the only way to obtain gold on your account is by purchasing Gold and/or completing Earned Gold Offers directly from your Tagged/hi5 account. If you come across any external sites offering free Gold for Tagged, please do not click or visit ...
Did Not Receive Earned Gold - Mobile App
The offers you see available on our Android apps are run by a third party company called Fyber. The easiest way to receive assistance with your earn gold offers is to contact Fyber directly. Please try contacting Fyber via their support contact by ...
How can I request a refund?
To request a refund for unspent Gold or your newly purchased Premium subscription, please contact us directly at support@tagged.com with the following information: - Date of purchase - Payment Method (iTunes, Google Play Store, or PayPal) - ...
Video Offers - Desktop
You can now complete offers on the Pets page by watching a video! The earn gold video offer is run by a third party company called Fyber and can be accessed by clicking the gold 'Watch a Video" banner on the right side of your Pets page. After ...