Did Not Receive Earned Gold - Mobile App

Did Not Receive Earned Gold - Mobile App

The offers you see available on our Android apps are run by a third party company called Fyber. 

The easiest way to receive assistance with your earn gold offers is to contact Fyber directly. Please try contacting Fyber via their support contact by doing the following: 

  • From the 'Earn Gold' page, select the '?' link located in the upper right of the screen.
  • Locate the specific offers that you did not receive the gold for and select the 'Report' button on the bottom right to contact Fyber support directly.
  • Fill out the form with the requested information. 

If you have already contacted Fyber and have not received a response, we’ll be happy to reach out to them on your behalf however we ask that you please send us some additional information. When emailing us, please be sure to include the following information:

  • The name of the offer.
  • The time and date of your attempt to complete the offer.
  • The amount of gold the offer was worth.
  • Your Fyber User ID number.

Once we receive this information we’ll be able to help! 


    • Related Articles

    • How to Locate Fyber ID - Mobile App

      When contacting Fyber about an offer that you completed through our Tagged Android app, providing your Fyber ID will allow their customer support to assist you quickly.  To find your Fyber ID you’ll need to do the following when logged into the app: ...
    • Purchased Gold - Did not receive

      If you're missing gold from a purchase, we've got you covered!  Just contact us at support@tagged.com and be sure to include the following information: Name of the purchase provider (i.e. PayPal, Amazon, Paymo, etc) Transaction ID from the purchase ...
    • Purchasing Gold from 3rd Party Sites

      Currently, the only way to obtain gold on your account is by purchasing Gold and/or completing Earned Gold Offers directly from your Tagged/hi5 account. If you come across any external sites offering free Gold for Tagged, please do not click or visit ...
    • Report Abuse from Mobile Device

      To report abuse or violations of the Terms of Service in the app or from our Mobile site: Select or View the Profile you wish to report Android: Select the Options menu in the upper right (appears as three 'vertical dots') and select 'Report Abuse' ...
    • Cancel Account from a Mobile Device

      If you only access the site via a mobile device (using the mobile site or app), and you wish to cancel your account, you must log into the Mobile Site (m.tagged.com or m.hi5.com), then follow the steps below: Scroll to the bottom of the site and ...